Admissions Process

We are not here to fix anyone. We are here to simply remove all of the fog and messiness that was clogging your happiness!  We are here to bring you back to the real you.

Here is how to get started:

1. Pick up the phone!

If you are concerned about yourself, or someone you know, call our Admissions Team at 704.414.7227. We are available 7 days a week, 24 hours a day.

You will complete a pre-admissions intake evaluation by phone.

An intake specialist will conduct a brief evaluation by phone to gather information on:

  • Types of substances being abused
  • Length and frequency of use
  • Any past addiction treatment
  • Areas of significant distress
  • Employment and living situation
  • Other medical information

Provide financial information.

To make the intake process as smooth as possible, our intake specialist will ask for your insurance information and permission to contact your insurance company directly. If you wish to self-pay, just let the intake specialist know. You will work directly with our intake specialist to know exactly what your plan covers and if there are any out of pocket costs.  Please know that we are here to make this process as seamless as can be.

2. Together, we will complete a pre-admissions intake evaluation.

Our Admissions Team will conduct a brief evaluation on the phone to gather information to best determine what services would work best for you or someone you know. We would need to know an overview with some specifics of why you or a family member would be seeking services at this time

3. Together, we will provide and review financial information.

To make this process as smooth as possible, our Admissions Team will ask for your insurance information and permission to contact your insurance company to determine your benefits and eligibility for coverage. Once this information comes to us, our Benefits Coordinator will contact you with payment options and to discuss what payment method works best for you. In some cases, you may prefer Direct Pay that will allow you to complete treatment where no records will be submitted to your provider.

4. Come for a visit!

Your first visit will include a comprehensive assessment. We will review every aspect of treatment from start to finish. You will be educated on the specifics of treatment, and be provided with a Handbook walking you through every aspect of every day. Please allow for up to 2 to 4 hours for this appointment. In some cases we may include a full Nursing Assessment to determine a safe detox protocol. A need for a Nursing Assessment will be determined prior to your visit.

5. Begin Your Journey!

We designed our facility to enhance your treatment experience. In times of heightened emotion, it’s important that the physical environment provides a safe and therapeutic setting. While here we encourage clients and their families to fully engage in and embrace this time together. Whether one-on-one or group therapy, our space naturally encourages an open and receptive warmth for all who enter.  We walk hand in hand with you until you are ready to walk on your own.


BI IconIf you or a loved one is struggling with substance use, please call 704.414.7227 or fill out the form below.